Frequently Asked Questions

Everything you need to know about your @ummah.email address

ummah.email

How does email forwarding work?

When someone emails yourname@ummah.email, it instantly forwards to whatever inbox you already use (Gmail, Outlook, Yahoo, etc). You don't need to check a separate inbox. It just works.

How do I set up email forwarding?

It's automatic. When you sign up and choose your screenname, forwarding is set up instantly. Any email sent to yourname@ummah.email arrives in your current inbox within seconds.

What does Ummah One include?

A full inbox - send AND receive from your @ummah.email address. Access webmail at webmail.ummah.email, or connect to Gmail, Outlook, iPhone Mail, or any email app via IMAP/SMTP. Up to 3 email addresses.

How do I access webmail?

Go to webmail.ummah.email and log in with your ummah.email address and password. You can also access it from your UmmahPass dashboard by clicking "Open Webmail."

Can I use my @ummah.email with Gmail/Outlook/iPhone?

Yes, if you're an Ummah One member. You can add your @ummah.email account to any email app using IMAP (for receiving) and SMTP (for sending). Settings are provided in your setup guide email.

Is my email encrypted?

In transit

Yes. TLS 1.3 on every send, receive, and login. Same standard banks use.

At rest (on our server)

Technically-inclined users can enable server-side OpenPGP via webmail Security settings — upload a public PGP key and incoming mail is encrypted on disk before we store it; we never hold your private key. A one-click setup is on the roadmap. Either way: emails are not end-to-end encrypted yet — treat them like standard email, not a sealed letter.

End-to-end (PGP/S/MIME)

Our Ummah Email webmail ships with OpenPGP.js built in - generate keypairs and send encrypted messages to anyone with a PGP key today. Full client-side E2E (Proton-style) where we never see plaintext is a longer road; we'll be honest about that.

Need E2E today? Use GPG Suite, Thunderbird + Enigmail, or Mailvelope with your ummah.email address — it works as a standard IMAP/SMTP server.

Is it actually its own email service, or just forwarding?

Both. Free tier forwards yourname@ummah.email to your existing inbox — zero storage on our side, mail lives where you already read it. Paid tier is a full hosted mailbox on our own mail infrastructure: IMAP, SMTP, JMAP, webmail, CalDAV, CardDAV. Send and receive from any mail app, on any device.

What's the storage limit?

Free forwarding

Uses zero of our storage — mail passes through and is not stored on our server. It lives in your existing inbox.

Paid mailboxes

Run on our own mail infrastructure in Germany. Inboxes run uncapped today. We'll post a default quota before we open signups wider.

How are you monetizing and sustaining this?

The model

Pay-what-you-can subscriptions, starting at $1/mo (we suggest $7.86). No ads in your inbox. No data sold. No venture capital.

The team

Run by the team behind Muslim Ad Network — a California-based Muslim media company, est. 2009 — which subsidizes infrastructure for the whole ecosystem.

Why we charge

Free email from Google isn't free. You pay with every email it scans, every contact it maps, every behavior it profiles. Your inbox is an amanah, a trust. We won't turn it into an ad surface.

Do you read or sell my email?

No. We don't read your emails, scan them for ads, or share them with third parties. Our mail server runs on dedicated European infrastructure with no Google, Microsoft, or AWS in the chain. We use Matomo (privacy-first, self-hosted) instead of Google Analytics. Every byte of routing, authentication (DKIM/SPF/DMARC), and delivery is under our direct control and auditable. Note: emails are not end-to-end encrypted yet — treat them like standard email, not a sealed letter.

Account & Security

How is my data protected?

We use industry-standard security measures including SSL encryption, secure password hashing, and regular security audits. We never sell your personal data. See our Privacy Policy for details.

What data is shared with partner sites?

When you log into a partner site using UmmahPass, you'll see exactly what information will be shared before you authorize. Typically this includes your name, email, and membership status.

How do I delete my account?

You can delete your account from your Profile settings. This will permanently remove your data from our systems. Note that this action cannot be undone.

Still have questions?

We're here to help! Reach out to our support team.

Contact Support